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Turnkey Solutions for State & Local Governments

ERAP Implementation Services

For Consolidated Appropriations Act and American Rescue Plan funding sources.

Community Assessment

Assist in understanding community-specific unmet needs; identify community-based partners and organizations to support communication and outreach.

Program Framework Development

Develop ERAP-specific policies and procedures for application, verification, award amounts, and assistance types.

Program Communication/Outreach

Develop targeted communication and outreach strategies to ensure assistance gets to those most in need.

Application Management Software

ERAP-specific system that includes the ability to integrate with local databases and configure digital experiences for all relevant stakeholders.

Call Center / Case Management Support

Scalable call center support/case management to assist renters and landlords throughout the application/program lifecycle.

Application Review

Validate applicant eligibility and confirmation of awards, and manage appeals and exceptions as needed.


Create audience-specific dashboards tracking grant expenditures, performance metrics, and creation of compliant data pulls for federally mandated quarterly reporting.

Application Management Software | Unqork
Application Management Software | Unqork

What is the Emergency Rental Assistance Program (ERAP)?

  • Nine months after passing the Coronavirus Aid, Relief, and Economic Security (CARES) Act, Congress passed a second $900B COVID-19 relief package through the Consolidated Appropriations Act of 2021.
  • A key provision of this act—the Emergency Rental Assistance Program—provides $25 billion in rental and utility assistance.
  • ERAP funds are provided directly to states and local governments with populations greater than 200,000.
  • The ERAP is designed to assist households that are unable to pay rent and utilities due to the COVID-19 pandemic.
  • As state and local governments face limited capacity, the program has provisioned 10% of funding for administrative assistance.
  • Administrative funds can be applied toward hiring a company like Witt O'Brien's to develop and manage an entire program.